Tourbon Return & Exchange Policy

Need to make a return or exchange? We are here to help. You can return any unused item in its original condition within 30 days of delivery for a full refund or exchange.

Policy at a Glance

How to Initiate a Return or Exchange

To process your return quickly without unexpected delays, please follow these simple steps:

Step 1: Contact Customer Support

Send an email to tourbonstore@hotmail.com before mailing your item back. Please include:

• Your Order Number

• The item(s) you wish to return or exchange

• A brief reason for the return (attach photos if the item arrived damaged)

Step 2: Pack Your Item

Once our team confirms your request, we will send you the designated return shipping address. Pack the item securely in its original packaging (or similar protective box) with all original product tags, hangtags, and plastic bags included.

Step 3: Receive Your Refund

Ship the package back using a trackable shipping method. As soon as our warehouse receives and inspects your package, we will issue a full refund to your original payment method.

Important Conditions

To qualify for a full refund or product exchange:

• Items must show zero signs of wear, field use, washing, or dirt stains.

• All original tags, labels, and branded packaging must remain intact.

• Customers are responsible for return shipping fees (unless the return is due to our shipping error or a defective item).

Frequently Asked Questions

How long does a refund take to process?

Once your returned package arrives at our warehouse and passes quality inspection, we will process your refund immediately. Most credit card providers and banks post the funds to your account within 3 to 5 business days.

Can I swap my item for a different color or size?

Yes! Mention the replacement item you want in your email to tourbonstore@hotmail.com, and our support team will guide you through the exchange process.