At Tourbon, we design practical gear for daily commutes, hunting trips, and outdoor adventures. Just as we respect your time on the road, we treat your personal information with complete care and transparency.
This policy outlines what data we collect when you browse or make a purchase, how we use it to fulfill your orders, and how we keep your information secure.
Policy Overview
| What We Collect | How We Use It | How It Is Protected |
|---|---|---|
| Order Details (Name, Address, Email, Phone) | Strictly to ship your order and send tracking updates | Saved securely on SHOPLINE platform |
| Payment Details | To process your checkout transaction | 256-bit SSL Encrypted (We never store card numbers) |
| Customer Support Emails | To resolve questions, returns, or warranty claims | Strictly internal use; never shared or sold |
1. Information We Collect (and Why)
We only request details that directly help us package and deliver your order smoothly:
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Shipping & Order Information: When you check out, we collect your name, physical address, email, and phone number. This ensures our courier partners can deliver your package to your doorstep and keep you updated on transit status.
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Customer Support Records: If you email us at tourbonstore@hotmail.com, we save your inquiry history to process returns, exchanges, or fit advice efficiently.
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Functional Cookies: Like most online shops, our store uses basic cookies to remember what you put in your shopping cart and keep the site running fast and smoothly.
2. Safe & Encrypted Payments
Your payment security is our top priority.
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No Saved Card Numbers: Tourbon does not store or have direct access to your credit card numbers or financial passwords.
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Encrypted Checkout: All checkout transactions are processed through encrypted, industry-standard payment gateways protected by 256-bit SSL (Secure Sockets Layer) encryption.
3. We Respect Your Data (Zero Selling)
We have a simple rule: We never sell, rent, or trade your personal information to third-party marketing companies.
We only share essential shipping details with trusted operational partners required to get your order to you:
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SHOPLINE: Our website platform provider
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Logistics Carriers: Shipping services (e.g., DHL, FedEx, local postal services)
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Payment Processors: Certified checkout providers
4. Your Rights Control
You always remain in control of your personal information:
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You can ask us what data we have on file for your order history.
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You can request that we update or delete your contact details from our active communication lists.
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You can unsubscribe from marketing emails at any time by clicking the link at the bottom of our emails.
If you have any questions or data requests, simply contact our support team at tourbonstore@hotmail.com.