At Tourbon, we craft durable gear for cyclists, outdoor enthusiasts, and hunters worldwide. We aim to keep our shipping process transparent and smooth so you always know what to expect when ordering from us.
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Order Processing & Dispatch
All orders are processed and handed over to our carriers within 48 hours of payment confirmation (excluding weekends and statutory holidays).
Once your order is packed and dispatched, you will receive a shipping confirmation email containing your tracking number so you can follow your parcel in real-time.
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Delivery Times & Destinations
We offer Free Standard Shipping on all regular orders to our primary shipping destinations:
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North America: United States, Canada
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Europe: United Kingdom, France, Germany, Spain, Italy, Netherlands, and other EU countries
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Asia-Pacific & Other Regions: Australia, South Korea, Japan, Brazil, and major international hubs
Estimated Transit Times: Most international packages arrive within 2 to 4 weeks (14 to 28 business days) from the dispatch date.
Please note that transit times may occasionally vary due to local customs clearance, peak holiday shipping seasons, or regional postal delays.
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Order Tracking
As soon as your package is scanned at the logistics facility, a notification with your tracking details will be sent to your email.
You can track your order using the provided link or directly on your local postal carrier’s official website (such as USPS, Royal Mail, or La Poste) once the package reaches your destination country.
If you have not received tracking updates within 5 business days after placing your order, please reach out to our team at tourbonstore@hotmail.com.
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Customs, Duties & Local VAT Taxes
International shipments may be subject to local import taxes, customs duties, or Value Added Tax (VAT) determined by your country's customs authority upon arrival.
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European Union & UK Orders: Where applicable, standard local taxes or VAT may be pre-processed or covered during checkout or shipping. However, depending on local customs regulations and specific order thresholds, additional local VAT or duties may occasionally apply upon entry.
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International Orders (Including Brazil, South Korea, etc.): Import duties, local customs fees, and clearance taxes are the responsibility of the recipient. Customs rules vary widely by country, so we recommend checking your local postal or customs guidelines before placing an order.
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Customs Clearance: Tourbon is not responsible for transit delays caused by routine customs inspections or pending duty payments in the destination country.
Frequently Asked Questions
Q: What should I do if my shipping address is incorrect?
A: If you need to update your delivery address, please email us at tourbonstore@hotmail.com as soon as possible within 24 hours of placing your order. Once a package has been dispatched, we cannot modify the shipping label.
Q: What if my package is delayed or marked as delivered but I haven't received it?
A: First, check with family members, neighbors, or your local property management office. If you still cannot locate your parcel, contact your local post office with your tracking number, or email our support team for assistance.